My Create-a-Book - Frequently Asked Questions

Frequently Asked Questions About Music CDs

Contact Info:

Company Name: My Create-A-Book Publishing
Owner Name: Debbie
Address: 4645 Roya Trail
Howell, MI 48843
Fax: 517-548-5675
Email: MyCreateABook@aol.com
Company Web Site: www.mycreateabook.com

How do I order?

Ordering Online may be done in just a few simple steps.

Find the perfect music CD
Check to make sure we have the child's name
Fill in the name and dedication info
Give us the phonetic spelling of the name (if name can be pronounced different ways)
Click the "Submit Order Button"
If you wish to order more CD's, Click the "Continue Shopping" button.
If you are finished shopping, Click the "Go to Payment" button and check out.

We accept Visa and MasterCard and payments made with PayPal. We also accept personal checks, money orders and cashier's checks.

Is ordering from your company secure?

YES, The payment portion of the shopping cart is guaranteed secure. Your credit card information is entered through a secure server. After processing your order this information is then deleted from the server and not saved or stored in any computer.

I don't see a shopping cart. Is it broken?

If you do not see a shopping cart or the shopping cart malfunctions please email mycreateabook@aol.com for assistance. Cookies must be enabled for shopping cart to work. Occasionally an error will occur if you are behind a firewall or are using a pop-up blocker.

I am getting an error when entering my credit card information.

Some common reasons for processing errors are:

1) You entered the wrong credit card number or expiration date.
2) You must use the exact address that the credit card bill goes to.
3) you entered the wrong security number - they want the last 3 digits on the back of the card by the signature strip.
4) You used a debit card. We do not accept debit cards or e-checks.

Can I send my order by mail?

Yes, if you would like to send your order by mail Yes, if you would like to send your order by mail simply mail completed order form with payment to:
My Create-A-Book Publishing
4645 Roya Trail
Howell, MI 48843

Do not forget to add appropriate shipping charges. Orders will not be shipped until 10 days after a personal check has been received. There will be a $25 service charge on all returned checks.

What information is needed?

Child's first name and the dedication you want printed on the label. Like With Love from, Mom and Dad. Also give the pronunciation of the name.

What happens to the information I give?

Any personal information supplied to us for your CD's will be kept confidential. We will not release your name or e-mail address to other parties.

Can I put more than one child's name in one CD?

No, Each CD only can have one name. All the songs are made for that child.

What if I want more than one copy with the same Name?

We frequently make more than one copy of a CDs for our customers. Some people buy copies to have one in the house and one in the car, some also buy for grandparent's house or the day care. Simply change the qty number in the cart.

Do I have to pay more than one shipping charge if I order more than one CD?

Shipping is $3.50 regardless how many CDs you order as long as they are sent to the same address in the USA. If CDs are sent to different addresses, additional shipping charges will apply. Priority Shipping is available for $7.00 for the first 2 CD and an additional $2.00 for more. Express Mail $23.00 for the first 2 CDs and an additional $10.00 for more.

Do you offer insurance?

If you wish to add insurance costs to your order let us know.

Do you accept international orders?

No, we no longer accept International orders. You can try our friends at Books Unique for your international orders.

Do I have to pay sales tax ?

Orders shipped to an address within Michigan are subject to the appropriate 6% Michigan sales tax.

What forms of payment do you accept?

We accept Visa and MasterCard and payments made with PayPal. We also accept personal checks, money orders and cashier's checks. All payments must be in U.S. Funds. CD will not be shipped until personal checks have cleared. There will be a $25 service charge on all returned checks.

Send checks or money orders to:
My Create-A-Book Publishing
4645 Roya Trail
Howell, MI 48843.

Payment must be received before CDs will be mailed.

How long does it take to receive my CD?

Your CDs will be burned and shipped within 1-2 days after payment has been received. For fastest service, please use your credit card. The CDs are shipped Media Mail which can take up to 2-3 weeks, Priority Mail (2-4 business days) Or Express (1-2 business days). Allow 1 to 2 business days for order processing when determining the actual ship date. These ship times are estimates. We cannot guarantee the speed of US mail. Remember shipping and processing times may be longer during the busy holiday seasons.

How will I know my order has been received?

You will receive a confirmation letter stating the books you ordered and the total cost of your order. We process and ship the books very quickly so check your confirmation email and let us know if you see something wrong right away. Occasionally some ISP mail servers block these confirmation emails thinking they are SPAM.

Can I get a brochure or catalog sent to my home?

Yes. E-mail us your address at mycreateabook@aol.com and we'll send one out to you right away but we want to let you know our online catalog is much more complete. You can see if your name is available and listen to samples of the music. The brochure only lists the title of the CDs. Online ordering with our company is safe, secure and is much faster.

What ages are these CDs suitable for?

Most of our CDs are suitable for young children ages 0-8 years old (especially for toddlers and pre-school age children). Our New Sports Broadcast CDs are great for any age. Even Adults!

How are the CDs made?

All our music was sung live, one name at a time an was recorded with the highest professional standards in a state of the art recording studio. We burn the CD with your child's name on high quality CDs and print the labels on a laser printer.

I don't see my child's name.

If you can't find the exact spelling of the name you are looking for, look for a phonetic match. Make sure to check on different spelling possibilities when searching for a name! (Example: Kurt or Curt). Check for the name on a different CD. Each CD title has its own list of names.

Do you ever get more names?

Right now we have over 6000 names available. This continues to grow regularly. If we don't have your name we can request it from the company and they will do their best to get it as soon as possible.

I don't spell my child's name the same way it is in the name list.

If the spelling of your name is different than what is in our list, that's okay, we can spell the name any way you like. (Example: Katelin, Kaitlyn, or Catelyn)

My Child's Name is pronounced differently than the normal way. Can I still order?

If your name can be pronounced in different ways, give us the correct phonetic spelling so we can make sure it is sung correctly. (Example: Alana / uh-LAY-nuh or Alana / uh-LAH-nuh).

I got my CD and my child's name is not pronounced correctly

If your name can be pronounced in different ways and you didn't give us the correct phonetic spelling we had know way of knowing the correct pronunciation. This is not our fault. Be sure we know the correct pronunciation before we make the CD. We will not be responsible if the name is not pronounced correctly if you did not fill in the pronunciation field.